Akin Aksu, A. - In: Business Process Management Journal 7 (2001) 2, pp. 131-138
in light of their strategic positions, and these developments directly or indirectly affect hotels. They increasingly … these demands can also be noted in the sector of information technology. Hotels must increasingly make use of the new … technologies, and at this juncture total quality management attempts may spell out the decisive differences between the hotels and …
