We consider a simple, deterministic queueing system with feedback, which exhibits the phenomena of sustained oscillation, mode locking, quasi-periodic behaviour, and chaos. This implies that a fully deterministic queueing system can exhibit seemingly unpredictable behaviour. We ignore...

In this paper we develop a behavioural model in which customers come and go based on their perception of waiting time (relative to other facilities) while managers gradually adjust the capacity of the facility based on their perception of demand. We explicitly account for the difference in...

Agent-based simulation models allow to reproduce the structure of interactions between the members of an organization, deriving organizational decision-making from individual behavior. This article explains the philosophy of agent-based models, expounds exemplary applications to crucial issues...