Bertolini, Massimo; Bevilacqua, M.; Ciarapica, F.E.; … - In: Business Process Management Journal 17 (2011) 1, pp. 42-66
hospital in order to improve the efficiency of the ward. Design/methodology/approach – This work was developed using a case …) methodology, the entity‐relationship model and discrete event simulation is presented to define and analyse the current state of a … performance. Findings – Using Delphi methodology, it was possible to identify a number of areas for improvement: number of …