, employee participation, education and supervision surfaced as critical success factors during this stage of the implementation …Over the past few years, considerable attention has been focused on the implementation and usage of quality improvement … (QMS) in a military maintenance organization. Total quality management (TQM) concepts are applied as a management tool to …

quality award‐based instrument. This paper assesses the TQM implementation level of Singapore’s productivity leaders, which … instrument based on the TQM model underlying the Award. The organisations are found to have a medium level of TQM implementation …. The high correlations among the TQM constructs underline a holistic approach to TQM implementation. The findings provide …

Presents the findings of a survey on total quality management (TQM) practices of Singapore’s manufacturing companies … force, thus, in the view of the writers, representing a fair sample. Confirms from the findings that TQM is well established … giving a mixed picture. Fails to confirm that the practice of TQM in companies of different country origins was significantly …