Goh, Mark; Tay, Guan‐How - In: International Journal of Quality & Reliability Management 12 (1995) 4, pp. 26-39
, employee participation, education and supervision surfaced as critical success factors during this stage of the implementation …Over the past few years, considerable attention has been focused on the implementation and usage of quality improvement … (QMS) in a military maintenance organization. Total quality management (TQM) concepts are applied as a management tool to …