Nedeljkovic, M.; Hadzic, O.; Cerovic, S. - In: UTMS journal of economics / University of Tourism and … 3 (2012) 2, pp. 105-117
It is very important to investigate what factors influence a high level of the service customer orientation of hotels employees under the conditions of the transition and a high rate of the unemployment. One of the conclusions of the research is that management of the hotels in Serbia don’t...
