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How customer participation in B2B peer-to-peer problem-solving communities influences the need for traditional customer service
Bone, Sterling A.; Fombelle, Paul W.; Ray, Kristal R.; … - In: Journal of service research : JSR 18 (2015) 1, pp. 23-38
Persistent link: https://www.econbiz.de/10010483441
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Unlocking social media and user generated content as a data source for knowledge management
Meneghello, James; Thompson, Nik; Lee, Kevin C.; Wong, … - In: International journal of knowledge management : IJKM ; … 16 (2020) 1, pp. 101-122
Persistent link: https://www.econbiz.de/10012182770
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Web warehousing and knowledge management
Mattison, Rob; Mattison, Robert M. - 1999
Persistent link: https://www.econbiz.de/10000679825
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Semantic Web Recommender System based personalization service for user XQuery pattern
Kim, JinHong; Lee, EunSeok - In: Internet and network economics : first international …, (pp. 848-857). 2005
Persistent link: https://www.econbiz.de/10003343938
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Implementing Web 2.0 tools in organisations : feasibility of a systematic approach
Baxter, Gavin James; Connolly, Thomas M. - In: The learning organization : TLO ; the international … 21 (2014) 1, pp. 6-25
Persistent link: https://www.econbiz.de/10010252134
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Predicting social media performance metrics and evaluation of the impact on brand building : a data mining approach
Moro, Sérgio; Rita, Paulo; Vala, Vernardo - In: Journal of business research : JBR 69 (2016) 9, pp. 3341-3351
Persistent link: https://www.econbiz.de/10011514784
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A web 3.0 ontology based on similarity : a step toward facilitating learning in the Big Data age
Foroughi, Abbas; Yan, Gongjun; Shi, Hui; Chong, Dazhi - In: Journal of management analytics 2 (2015) 3, pp. 216-232
Persistent link: https://www.econbiz.de/10011723975
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Managing extracted knowledge from big social media data for business decision making
He, Wu; Wang, Feng-Kwei; Akula, Vasudeva - In: Journal of knowledge management 21 (2017) 2, pp. 275-294
Persistent link: https://www.econbiz.de/10011700062
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Methodology for the implementation of knowledge management systems 2.0 : a case study in an oil and gas company
Orgena-Roglá, Sergio; Chalmeta, Ricardo - In: Business & information systems engineering : BISE ; the … 61 (2019) 2, pp. 195-213
Persistent link: https://www.econbiz.de/10012009576
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Lexicon-based sentiment analysis approach for ranking event entities
Chamass, Sajida; Hazimeh, Hussein; Makki, Jawad; … - In: International journal of services and standards 12 (2017/2018) 2, pp. 126-139
Persistent link: https://www.econbiz.de/10011877085