In this paper, we study the effect of collaboration network structure on editors' contribution behavior in Wikipedia. Collaboration in Wikipedia is organized around articles, and any two editors co-editing an article have a collaborative relationship. Based on economic theories about network...

Web applications that feature online social networking functions have significantly influenced human social interactions. The availability of data sets on online social connections and user activities calls for innovative big-data analytic methods. This study proposes a model of tie strength in...

Payment management is an operations management challenge in online peer-to-peer lending. It is critical to control the cost of debt collection incurred in late repayments and defaults. We study whether and how a platform can leverage on borrowers’ social connections and use automatic social...

The explosive growth of online social networking necessitates a better understanding of privacy in this context to guide system design and policy-making. Drawing on the theory of psychological boundaries and previous literature on information privacy, we extend the extant conceptualization of...

The ESG (environmental, social, and governance) practice has become very important in contemporary business and it is believed to have a significant impact on firm value. However, there still lacks a consensus on the underlying mechanism connecting ESG and firm value. We argue that ESG can...

The literature on the private provision of public goods suggests an inverse relationship between incentives to contribute and group size. We find, however, that after an exogenous reduction of group size at Chinese Wikipedia, the nonblocked contributors decrease their contributions by 42.8% on...

CRM has traditionally referred to a company managing relationships with customers. The rise of social media, which has connected and empowered customers, challenges this fundamental raison d’etre. This paper examines how CRM needs to adapt to the rise of social media. The convergence of social...

Despite the widespread popularity of online opinion forums among consumers, the business value that such systems bring to organizations has, so far, remained an unanswered question. This paper addresses this question by studying the value of online movie ratings in forecasting motion picture...

We explore how people balance their needs to belong and to be different from their friends by studying their choices of a virtual-house wall color on a leading Chinese social-networking site. The setting enables us to randomize both the popular color and the adoption rate at the individual level...