Sidorova, Yulia; Arnaboldi, Michela; Radaelli, Jacopo - In: International Journal of Productivity and Performance … 65 (2016) 2, pp. 139-161
Purpose – The purpose of this paper is to analyse how social media (SM) influence performance measurement systems (PMS), examining changes in measurement methods, performance indicators and their application. Design/methodology/approach – The framework of the research was constructed to...