Purpose – This paper seeks to analyse the nature of the communication process involving stakeholders in a working relationship with organisations. While most research has been undertaken to identify who or what these stakeholders are and what the patterns of relationships look like, very...

One of the ways to deal with stakeholder issues, is the use and application of accountability standards. Two recent accountability standards (AA1000 and SA8000) will be the subject of comparison in this paper. Firstly, the constituent elements of these new standards will be briefly described....

The meaning of “quality” is moving into a new phase. Quality for long has been based on a – what is hereafter called – first and second generation connotation. Recent notions of “accountability” and “responsibility” are blending into the strategy of organisations and (implicitly)...