Historically, most enterprise knowledge management efforts have been content-based; however, recently firms have begun to focus their knowledge management efforts into collaboration. As a result, enterprises are changing their knowledge management strategy, focusing on collaboration, using...

There are millions of users of Twitter, Facebook, Linked-in and other social media. Because of that access to large number of users, marketing has made extensive use of social media to get closer to the customer. Unfortunately, the supply chain has made only limited use of social media. However,...