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Social web
Beziehungsmarketing
25,039
Relationship marketing
25,036
Wissensmanagement
22,251
Knowledge management
21,465
Finanzdienstleistung
12,228
Financial services
11,810
Konsumentenverhalten
9,226
Consumer behaviour
9,220
Knowledge transfer
8,223
Wissenstransfer
8,217
Customer satisfaction
5,396
Kundenzufriedenheit
5,394
Theorie
5,059
Theory
5,050
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4,409
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4,363
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4,229
Deutschland
4,162
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4,020
Service quality
4,020
Germany
3,995
Learning organization
3,303
Lernende Organisation
3,303
Innovationsmanagement
3,265
Innovation management
3,148
Social Web
2,908
Bank
2,793
Brand management
2,589
Markenführung
2,588
USA
2,573
Kundenmanagement
2,556
United States
2,511
Lieferantenmanagement
2,427
Supplier relationship management
2,426
Risikomanagement
2,158
Risk management
2,144
Electronic Commerce
2,129
Marketingmanagement
1,998
Marketing management
1,969
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427
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Harrigan, Paul
13
Agnihotri, Raj
11
Loureiro, Sandra Maria Correia
11
Hollebeek, Linda D.
10
Itani, Omar S.
9
Ahuja, Vandana
8
Tochtermann, Klaus
8
Allen, Franklin
7
Carletti, Elena
7
Hajli, Nick
7
Ozuem, Wilson
7
Rita, Paulo
7
Valenzuela, Patricio
7
Alavi, Shirin
6
Alt, Rainer
6
Cull, Robert
6
Dholakia, Utpal M.
6
Faraj, Samer
6
Johnson, Susan
6
Kamboj, Shampy
6
Möhlenbruch, Dirk
6
Nguyen Tuyet-Mai
6
Rahman, Zillur
6
Soto-Acosta, Pedro
6
Theobald, Elke
6
Veloutsou, Cleopatra
6
Vrontis, Demetris
6
Bernoff, Josh
5
Carlson, Jamie
5
Chua, Alton Y. K.
5
Chung, Sunghun
5
De Meyer, Bernard
5
Dwivedi, Yogesh Kumar
5
Dölling, Steffen
5
Fernandes, Teresa
5
Haenlein, Michael
5
Karjaluoto, Heikki
5
Kirchner, Kathrin
5
Kumar, Vikas
5
Leonardi, Paul M.
5
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IGI Global
14
Springer Fachmedien Wiesbaden
8
BITKOM Servicegesellschaft
2
De Gruyter Oldenbourg
2
Fraunhofer-Institut für Arbeitswirtschaft und Organisation
2
Friedrich-Schiller-Universität Jena
2
I-MEDIA <2007, Graz>
2
I-SEMANTICS <2007, Graz>
2
Springer Gabler <Firma>
2
TRIPLE-I <2007, Graz>
2
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
American Marketing Association
1
Berlin Digital Conference / Annual Conference <1., 2018, Berlin>
1
Berlin Digital Conference / Annual Conference <2., 2019, Berlin>
1
Deutsches Forschungsinst. f. öffentl. Verwaltung Speyer
1
F.A.Z.-Institut für Management-, Markt- und Medieninformationen
1
Fachhochschule Reutlingen / European School of Business
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen
1
Galileo Press
1
Haufe-Lexware GmbH & Co. KG
1
Helmut-Schmidt-Universität
1
IIF - Institut für Industriekommunikation und Fachmedien GmbH / Apprimus Verlag
1
Interdisziplinäre Tagung des Forschungsnetzwerkes Europäische Kulturen in der Wirtschaftskommunikation <17., 2017, Frankfurt am Main>
1
Internationale und Interdisziplinäre Jahrestagung des Forschungsnetzwerks Europäische Kulturen in der Wirtschaftskommunikation <19., 2019, Wien>
1
KnowTech <14, 2012, Stuttgart>
1
KnowTech <15, 2013, Hanau>
1
Projekt Verlag
1
Shaker Verlag
1
Springer-Verlag GmbH
1
Steria Mummert Consulting AG
1
Technische Universität Dresden
1
Transcript GbR
1
Università degli Studi di Milano / Dipartimento di Economia Politica e Aziendale
1
Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
1
Wissenschaftliche Konferenz Eventforschung <3, 2011, Chemnitz>
1
ZEW
1
epubli GmbH
1
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Journal of business research : JBR
105
Journal of retailing and consumer services
65
Journal of knowledge management
44
Industrial marketing management : the international journal for industrial and high-tech firms
36
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
36
International journal of internet marketing and advertising : IJIMA
36
The journal of product & brand management
32
Technological forecasting & social change : an international journal
28
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
27
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
26
Journal of strategic marketing
24
The journal of brand management : an international journal
23
International journal of business information systems : IJBIS
22
Business horizons
20
International journal of electronic marketing and retailing : IJEMR
19
Information systems research : ISR
18
Journal of information & knowledge management : JIKM
18
Marketing intelligence & planning
18
Journal of internet commerce
17
Journal of marketing communications
17
Journal of promotion management : innovations in planning and applied research
17
SpringerLink / Bücher
17
The journal of services marketing
16
Cogent business & management
15
International journal of e-business research : an official publication of the Information Resources Management Association
15
International journal of knowledge management : IJKM ; an official publication of the Information Resources Management Association
15
Journal of marketing
15
Journal of service management
15
Asia Pacific journal of marketing and logistics
14
Journal of organizational computing and electronic commerce
14
International journal of electronic customer relationship management : IJECRM
13
Journal of hospitality marketing & management
13
Journal of marketing management : JMM ; journal of the Academy of Marketing
13
Journal of the Academy of Marketing Science
13
Psychology & marketing
13
Wissensmanagement : das Magazin für Digitalisierung, Vernetzung und Collaboration
13
Electronic commerce research
12
Journal of management information systems : JMIS
12
Journal of open innovation : technology, market, and complexity
12
Knowledge management research & practice : KMRP
12
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ECONIS (ZBW)
2,908
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1
Social media strategy for online service brands
Mills, Adam J.
;
Plangger, Kirk
- In:
The service industries journal
35
(
2015
)
10
,
pp. 521-536
Persistent link: https://www.econbiz.de/10011333308
Saved in:
2
Redefining banking service delivery : information technology adoption by UK banks amid the COVID-19 pandemic
Nguyen Phong Nguyen
;
Mogaji, Emmanuel
- In:
Management and information technology in the digital …
,
(pp. 95-110)
.
2022
Persistent link: https://www.econbiz.de/10013442228
Saved in:
3
Groupthink 2.0 : an empirical analysis of customers' conformity-seeking in online communities
Breitsohl, Jan
;
Wilcox-Jones, James Peter
;
Harris, Ian
- In:
Journal of customer behaviour
14
(
2015
)
2
,
pp. 87-106
Persistent link: https://www.econbiz.de/10011411086
Saved in:
4
Beyond loyalty : customer satisfaction, loyalty, and fortitude
Fraering, Martin
;
Minor, Michael
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 334-344
Persistent link: https://www.econbiz.de/10009788843
Saved in:
5
Satisfaction with virtual communities in B2B financial services : social dynamics, content and technology
Chompis, Evangelos
;
Bons, Roger W. H.
;
Hooff, Bart van den
- In:
Electronic markets : the international journal on …
24
(
2014
)
3
,
pp. 165-177
Persistent link: https://www.econbiz.de/10010402524
Saved in:
6
Virtual communities: der gläserne Kunde wird Realität
Schwaiger, Manfred
- In:
Banking 2000 : Perspektiven und Projekte ; Hermann …
,
(pp. 175-188)
.
2000
Persistent link: https://www.econbiz.de/10001493148
Saved in:
7
Digital customization of consumer investments in multiple funds : virtual integration improves risk-return decisions
Lim, Sesil
;
Donkers, Bas
;
Dijl, Patrick van
;
Dellaert, …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
4
,
pp. 723-742
Persistent link: https://www.econbiz.de/10012587398
Saved in:
8
Predictors of intention to adopt fintech among digitally active customers in Nigeria : online savings and investment platforms [OSIPS]
Ezenwafor, Ebuka Christian
;
Adebayo, Rufus O.
;
Okafor, …
-
2022
Persistent link: https://www.econbiz.de/10013503654
Saved in:
9
Exploring strategies for capturing customer's tacit knowledge in customer integration methods
Bretschneider, Ulrich
;
Zogaj, Shkodran
- In:
International journal of knowledge management : IJKM ; …
12
(
2016
)
2
,
pp. 1-19
Persistent link: https://www.econbiz.de/10011623443
Saved in:
10
How customer participation in B2B peer-to-peer problem-solving communities influences the need for traditional customer service
Bone, Sterling A.
;
Fombelle, Paul W.
;
Ray, Kristal R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 23-38
Persistent link: https://www.econbiz.de/10010483441
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