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~subject:"Social web"
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Social web
Consumer behaviour
41
Konsumentenverhalten
41
Relationship marketing
33
Beziehungsmarketing
32
Social Web
20
Customer satisfaction
11
Dienstleistungsqualität
11
Internet marketing
11
Kundenzufriedenheit
11
Online-Marketing
11
Service quality
11
USA
11
United States
11
Virtual reality
10
marketing
10
E-commerce
8
Electronic Commerce
8
Lieferantenmanagement
8
Supplier relationship management
8
Virtuelle Realität
8
Customer service
7
Dienstleistungssektor
7
Distribution channel
7
Einzelhandel
7
Kundenservice
7
Marketing management
7
Marketingmanagement
7
Online retailing
7
Online-Handel
7
Retail trade
7
Service industry
7
Vertriebsweg
7
B-to-B-Marketing
6
Business-to-business marketing
6
Corporate Social Responsibility
6
Corporate social responsibility
6
Innovation
6
Netherlands
6
Niederlande
6
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1
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20
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Ruyter, Ko de
17
Dolen, Willemijn M. van
4
Wiertz, Caroline
4
Ludwig, Stephan
3
Wetzels, Martin
3
Aksoy, Pelin
2
Blazevic, Vera
2
Cotte, June
2
Cox, David
2
Dabholkar, Pratibha A.
2
Grewal, Dhruv
2
Joosten, Herm
2
Keeling, Debbie Isobel
2
Aguirre, Elizabeth
1
Birgelen, Marcel van
1
Bolton, Ruth
1
Buck, Michael
1
Bügel, Marnix S.
1
Chylinski, Mathew
1
De Cremer, David
1
Dellarocas, Chrysanthos
1
Friedman, Mike
1
Götz, Oliver
1
Heller, Jonas
1
Hilken, Tim
1
Huang, Ming-Hui
1
Keeling, Debbie
1
Keeling, Debbie I.
1
Kunz, Werner H.
1
Laer, Tom van
1
Laer, Tony van
1
Lariviere, Bart
1
Larivière, Bart
1
Libai, Barak
1
Mahr, Dominik
1
Malthouse, Edward
1
Malthouse, Edward C.
1
Mathies, Christine
1
Ordenes, Francisco Villarroel
1
Patterson, Paul G.
1
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Psychology & marketing
3
Journal of service research : JSR
2
The journal of consumer marketing
2
International journal of electronic commerce : IJEC
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of management information systems : JMIS
1
Journal of retailing
1
Journal of service management
1
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
1
Research memorandum / METEOR
1
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ECONIS (ZBW)
20
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1
Unveiling what is written in the stars : analyzing explicit, implicit, and discourse patterns of sentiment in social media
Ordenes, Francisco Villarroel
;
Ludwig, Stephan
;
Ruyter, …
- In:
Journal of consumer research : JCR ; an …
43
(
2017
)
6
,
pp. 875-894
Persistent link: https://www.econbiz.de/10011770780
Saved in:
2
A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers
Piyathasanan, Bhuminan
;
Mathies, Christine
;
Wetzels, Martin
- In:
International journal of electronic commerce : IJEC
19
(
2014/2015
)
2
,
pp. 126-158
Persistent link: https://www.econbiz.de/10011433898
Saved in:
3
Value Fusion : The Blending of Consumer and Firm Value in the Distinct Context of Mobile Technologies and Social Media
Lariviere, Bart
-
2013
Persistent link: https://www.econbiz.de/10013078088
Saved in:
4
Decoding social media speak : developing a speech act theory research agenda
Ludwig, Stephan
;
Ruyter, Ko de
- In:
The journal of consumer marketing
33
(
2016
)
2
,
pp. 124-134
Persistent link: https://www.econbiz.de/10011524150
Saved in:
5
Untangling a web of lies : exploring automated detection of deception in computer-mediated communication
Ludwig, Stephan
;
Laer, Tom van
;
Ruyter, Ko de
; …
- In:
Journal of management information systems : JMIS
33
(
2016
)
2
,
pp. 511-541
Persistent link: https://www.econbiz.de/10011616128
Saved in:
6
On the role of normative influences in commercial virtual communities
Wiertz, Caroline
;
Ruyter, Ko de
;
Streukens, Sandra
-
2003
Persistent link: https://www.econbiz.de/10001780974
Saved in:
7
A dual-sequence framework for B2C relationship formation : moderating effects of employee communication style in online group chat
Dabholkar, Pratibha A.
;
Dolen, Willemijn M. van
; …
- In:
Psychology & marketing
26
(
2009
)
2
,
pp. 145-174
Persistent link: https://www.econbiz.de/10003812264
Saved in:
8
Customer-to-customer interactions: broadening the scope of word of mouth research
Libai, Barak
;
Bolton, Ruth
;
Bügel, Marnix S.
;
Ruyter, Ko de
- In:
Journal of service research : JSR
13
(
2010
)
3
,
pp. 267-282
Persistent link: https://www.econbiz.de/10008652134
Saved in:
9
Consumer cynicism toward collective buying : the interplay of others' outcomes, social value orientation, and mood
Dolen, Willemijn M. van
;
De Cremer, David
;
Ruyter, Ko de
- In:
Psychology & marketing
29
(
2012
)
5
,
pp. 306-321
Persistent link: https://www.econbiz.de/10009547323
Saved in:
10
Understanding willingness to pay for social network sites
Vock, Marlene
;
Dolen, Willemijn M. van
;
Ruyter, Ko de
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 311-325
Persistent link: https://www.econbiz.de/10009782139
Saved in:
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