Online question-and-answer platforms allow consumers to learn different perspectives of information and knowledge from content producers. Such platforms’ performance critically depends on both quantity and variety of knowledge contents generated by the crowd. This paper studies how early-stage...

Many companies have adopted technology driven social learning platforms such as social CRM (crowdsourcing customer support from customers) to support knowledge sharing among customers. A number of these self-evolving online customer support communities have reported the emergence of a...

Knowledge sharing and knowledge transfer within the corporation form an important source of knowledge capital within multinational corporations (MNCs). With the development of social media technologies, more and more MNCs are adopting knowledge sharing platform to facilitate the knowledge...