Proprietary software firms have recently begun to emulate the open source software community in opening up some of their software. We analyze this phenomenon in the context of resource allocation between fixing defects and the development of the next version of the software — an important...

As the competition in the software development business grows fiercer, the features provided in the software become more and more important. With the growing popularity of open source software and the advent of new software delivery models, such as software-as-a-service, the traditional software...

We develop variations of the M|G|1 queue to model the process of software maintenance within organizations and use these models to compute the optimal allocation of resources to software maintenance. User requests are assumed to arrive following a Poisson process and a binomial distribution is...