Kim, Young-Ei; Tai, Simon W.; Lee, Jung-Wan - In: World Review of Entrepreneurship, Management and … 5 (2009) 3, pp. 311-324
The purpose of this study is to examine the relationship between personality traits and service quality perceptions of the employees of logistics organisations. This study administered the Big-Five scale to derive the measurements of personality traits and the SERVQUAL (RATER) scale to measure...
