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Service quality perceptions and customer loyalty in casinos
Prentice, Catherine - In: International journal of contemporary hospitality management 25 (2013) 1, pp. 49-64
Persistent link: https://www.econbiz.de/10009722507
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Attitudinal and behavioral loyalty amongst casino players in Macau
Prentice, Catherine - In: Services marketing quarterly 34 (2013) 4, pp. 309-321
Persistent link: https://www.econbiz.de/10010208598
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Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine; Wong, IpKin Anthony - In: International journal of hospitality management 56 (2016), pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
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Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?
Dong, Shi Yong; Prentice, Catherine; He, Wei - In: International journal of hospitality management 40 (2014), pp. 81-91
Persistent link: https://www.econbiz.de/10010388587
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Linking transaction-specific satisfaction and customer loyalty : the case of casino resorts
Ji, Chunli; Prentice, Catherine - In: Journal of retailing and consumer services 58 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012431580
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The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine; Ji, Chunli; Li, Kefang - In: Journal of vacation marketing 28 (2022) 4, pp. 455-468
Persistent link: https://www.econbiz.de/10013387788