Organization studies increasingly draw on the idea that organizations are constituted by communications. The theoretical assumptions and empirical implications are well in development at both the Montréal School of Organizational Communication and Social Systems Theory. However, we notice that...

Latour is a world famous and widely published French sociologist who has written with great eloquence and perception about the relationship between people, science, and technology. He is also closely associated with the school of thought known as Actor Network Theory. In this book he sets out...

Table of contents -- Introduction by the editors -- Section I: Network as metaphors -- 1. “A Structured Literature Review on Networks and Organizations” by Anna Moretti and Marco Tolotti -- 2. A game-theoretic approach for managing origin-to-destination network flow with path preferences and...

This paper proposes an approach for evaluating the relationship witha customer, leading to the creation of a Customer Intimacy Grade (CIG), acrossmultiple levels of granularity: employee, team, business unit and wholeorganization. Our approach focuses on B2B service organizations whichprovide...