This paper presents a destination choice model by Spanish outbound travelers. Using 2009 data from the survey conducted by the Institute of Tourism Studies on 4559 outbound trips from Spain, we estimate a multinomial logistic model of outbound tourism demand to all destinations around the World....

This work analyzes the post-purchase behavior of mobile phone users once they have experienced a service failure. Taking into account the existing literature on Consumer Complaint Behavior (CCB), a survey for 4249 individuals in Spain is used for specifying econometric equations explaining the...