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Reciprocal feedback distorts the production and content of reputation information, hampering trust and trade efficiency … changes in the way feedback information flows through the system, leading to more accurate reputation information, more trust …
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Feedback mechanisms that allow partners to rate each other after a transaction are considered crucial for the success of anonymous internet trading platforms. We document an asymmetry in the feedback behavior on eBay, propose an explanation based on the micro structure of the feedback mechanism...
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