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The implementation and performance outcomes of ISO 9000 in service organizations : an empirical taxonomy
Lee, Peter K. C.; To, W. M.; Yu, Billy T. W. - In: International journal of quality & reliability management 26 (2009) 7, pp. 646-662
Persistent link: https://www.econbiz.de/10009525836
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Improving the Performance of the Balanced Scorecard Through Implementing Iso 31000 Risk Assessment at Shofa Pharmacy
Nugroho, Riko Luke; Pangeran, Perminas - 2021
This study aims to integrate the Balanced Scorecard and Risk Management at Shofa Pharmacy and its one branch. The risk assessment is based on the ISO 31000 framework model and the Balanced Scorecard is based on a financial perspective, a customer perspective, an internal business perspective and...
Persistent link: https://www.econbiz.de/10013236868
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Qualitätsmanagement in öffentlichen Verwaltungen : eine empirische Untersuchung am Beispiel des Großherzogtums Luxemburg
Christen, Erwin - 2007 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003498277
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Symbolic adoption of ISO 9000 in small and medium-sized enterprises : the role of internal contingencies
Heras-Saizarbitoria, Iñaki; Boiral, Olivier - In: International small business journal : researching … 33 (2015) 3, pp. 299-320
Persistent link: https://www.econbiz.de/10011284333
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ISO 9001:2015 - a questionable reform : what should the implementing organisations understand and do?
Anttila, Juhani; Jussila, Anttila - In: Total quality management & business excellence : an … 28 (2017) 10, pp. 1090-1105
Persistent link: https://www.econbiz.de/10011778118
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The impact of ISO 9000 and EFQM on the use of flexible work practices
Bayo-Moriones, Alberto; Merino Diaz-de-Cerio, Javier; … - In: International journal of production economics 130 (2011) 1, pp. 33-42
Persistent link: https://www.econbiz.de/10008841749
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Linking quality assurance to human resource management : a study of SMEs in Malaysia
Hassan, Arif - In: International journal of quality & reliability management 27 (2010) 6, pp. 641-657
Persistent link: https://www.econbiz.de/10008655535
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The performance measurement perspectives and causal relationship for ISO-certified companies : a case of opto-electronic industry
Wu, Shwu-ing; Liu, Shin-yi - In: International journal of quality & reliability management 27 (2010) 1, pp. 27-47
Persistent link: https://www.econbiz.de/10009374801
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Enabling quality management systems in the maquiladoras : an empirical analysis
Dowlatshahi, Shad; Hooshangi, Soheil - In: International journal of quality & reliability management 27 (2010) 9, pp. 981-1001
Persistent link: https://www.econbiz.de/10008748994