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Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence; Gans, Noah; Mandelbaum, Avishai; … - 2004 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002444709
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Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence A.; Gans, Noah; Mandelbaum, Avishai; … - In: Journal of the American Statistical Association : JASA 100 (2005) 469, pp. 36-50
Persistent link: https://www.econbiz.de/10002702139
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Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence; Gans, Noah; Mandelbaum, Avishai; … - 2003 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001754522
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Selecting a selection procedure
Branke, Jürgen; Chick, Stephen E.; Schmidt, Christian - In: Management science : journal of the Institute for … 53 (2007) 12, pp. 1916-1932
Persistent link: https://www.econbiz.de/10003600501