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Fuzzy methods and satisfaction indices
Zani, Sergio; Milioli, Maria Adele; Morlini, Isabella - In: Modern analysis of customer surveys : with applications …, (pp. 439-497). 2012
Persistent link: https://www.econbiz.de/10009502488
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Outliers and robustness for ordinal data
Riani, Marco; Torti, Francesca; Zani, Sergio - In: Modern analysis of customer surveys : with applications …, (pp. 155-169). 2012
Persistent link: https://www.econbiz.de/10009501796