The United States Congress in 1987 voted to enact the Malcolm Baldrige National Quality Award with the goal of encouraging U.S. businesses and other types of organizations to approach and deploy effective quality processes in the delivery of their products and services. The Malcolm Baldrige...

Senior leadership has two primary levers to influence a direct report: incentives and communication. Financial incentives are credible and precisely specified but offer limited flexibility. In contrast, communication is flexible but lacks precision, and must be deemed credible to affect a direct...

Business firms as well as each of their subunits can be thought of as a set of contracts in which participating agents seek their own goals. Participants contribute resources, expecting to receive in exchange more than the opportunity cost of their contributions. For this system to work, the...

The General Electric Company (GE) is widely regarded as one of the world's most successful corporations of the 20th century. This paper aims to critically analyse the corporate strategy of GE during the period from 1981 to present under the leadership of two very different but equally...

The extension of the European Union represents a huge opportunity for the companies, but in an equal measure it is a real challenge, namely the one to face competition with European enterprises. Quality stands for a constituent part of the competitiveness but the extension of the European Union...

Stakeholder metrics translate strategic objectives into actionable targets. We analyze this dual role of performance metrics: they communicate the target outcomes (i.e., which project outcomes are considered "successful"), and they incentivize the organizational impetus (i.e., stakeholder effort...

Under the conditions of the formation of information society new theoretical approaches are formed, a new model of active, dynamic self-improving social programs is developed. These social programs are capable of active self-improvement and adjustment to the dynamically changing conditions of...

The current investigation aims to demonstrate the impact of strategic psychology, specifically empowerment, inspiration, and profound knowledge, on the achievement of exceptional performance in corporate organizations. The basic data was gathered by means of a questionnaire as a component of an...

We analyze patterns of flexible employment among the highly qualified workforce in knowledge-intensive firms. Our conceptual starting point is the Flexible Firm that can be traced back to Atkinson. On the basis of a qualitative field study in ten organizations, we show different patterns in...

Internationally, human resource practice is committed to competency-based HRM. HR practitioners and management consultants expect the outcomes of competency-based HRM to include improved employee and organizational performance. However, research indicates that a commitment to the use of...