The United States Congress in 1987 voted to enact the Malcolm Baldrige National Quality Award with the goal of encouraging U.S. businesses and other types of organizations to approach and deploy effective quality processes in the delivery of their products and services. The Malcolm Baldrige...

We analyze patterns of flexible employment among the highly qualified workforce in knowledge-intensive firms. Our conceptual starting point is the Flexible Firm that can be traced back to Atkinson. On the basis of a qualitative field study in ten organizations, we show different patterns in...

Internationally, human resource practice is committed to competency-based HRM. HR practitioners and management consultants expect the outcomes of competency-based HRM to include improved employee and organizational performance. However, research indicates that a commitment to the use of...

This article develops a relational practice perspective on the strategic formation of project networks as organizational forms, based on structuration theory and an in-depth case study of a European researcher and his project network. Project networks are defined as strategically coordinated...

The General Electric Company (GE) is widely regarded as one of the world's most successful corporations of the 20th century. This paper aims to critically analyse the corporate strategy of GE during the period from 1981 to present under the leadership of two very different but equally...

Senior leadership has two primary levers to influence a direct report: incentives and communication. Financial incentives are credible and precisely specified but offer limited flexibility. In contrast, communication is flexible but lacks precision, and must be deemed credible to affect a direct...

Stakeholder metrics translate strategic objectives into actionable targets. We analyze this dual role of performance metrics: they communicate the target outcomes (i.e., which project outcomes are considered "successful"), and they incentivize the organizational impetus (i.e., stakeholder effort...

The paper presents the results of a 2009 survey of 136 Spanish small service businesses. Male and female owners of travel agencies were interviewed to indicate their crisis readiness and measures taken to confront the crisis. Gender based differences in strategic decision-making were detected....

The emergence of halal hotel businesses has attracted many scholars' and practitioners' attention. However, the halal hotel concept and the required human resources are still not very clear. This study aims to examine the internal and external aspects of halal hotel human resources in Indonesia...

In today's competitive environment and global world, where the boundaries have disappeared as a result of the continuous development in communication and technology, the attitudes and behaviours of the employees in their organisations are becoming more important in terms of employees'...