chapter 1. Fundamentals of strategic management -- chapter 2. Industry competition -- chapter 3. The external environment : political-legal and economic forces -- chapter 4. The external environment : social and technological forces -- chapter 5 The organization : ethics and corporate social...

A framework for crisis management -- The landscape survey : a macro perspective -- Sources of organizational crises -- Strategic planning and assessing crisis vulnerability -- Forming the crisis management team and plan -- Organizational strategy and crises -- Crisis management : taking action...