The Malcolm Baldrige National Quality Award (MBNQA) is well known to assess quality and business processes in a variety of sectors, including government. In this study, we investigate the relationship between aspects of the MBNQA’s leadership triad and knowledge management in an e-government...

"This book examines current issues relating to the practice of electronic government. It provides organizational and managerial directions with greater use and management of electronic/digital government technologies in organizations. It also covers topics such as e-government adoption and...

This book is a timely piece to address the issues involved in strategically implementing digital government, which is a collection of high-quality papers that covers the various aspects of digital government strategic issues and implementations from the perspectives of both developed and...