The results of the quality revolution have been mixed. Global competition has elevated the most successful companies, in terms of providing goods and services, but even then initiatives such as total quality, business process re-engineering and Six Sigma have been heralded as the solution, only...

This book challenges the traditional models of modern economy, business education and management, which are devoted to the concepts of scarcity, competition, growth and yield. It deconstructs the spiral of acceleration in which technological shifts concerning global markets and enterprises...

"Underline by the importance of sustainable quality management practices to contemporary organizations, this edited book complies best practice cases of leaders who have initiated and facilitated quality practices in their organizations. The cases highlight how these best practices manifested in...

ch. 1. Hoshin Kanri : an overview -- ch. 2. Creating the vision -- ch. 3. Strategy and tactics -- ch. 4. Driver policies, becoming fit, fast, lean and hungry? -- ch. 5. Driver measures to KPIs -- ch. 6. Benchmarking -- ch. 7. Prioritising KPIs and cost of poor quality -- ch. 8. Risk management...