"If you are an aspiring entrepreneur or a newly initiated one trying to figure out the path to traverse in the course of an uncertain entrepreneurial journey, then this book is for you. If you are a manager looking to innovate and improve your offerings, you will likely find some useful tips in...

Although the SSC concept has gained increasing attention in practice, researchers have not examined the associated issues sufficiently. Through integration in business processes, shared service centers (SSCs) aim to reduce costs and provide better services to internal customers for efficient and...