Affisco, John F.; Soliman, Khalid S. - In: Business Process Management Journal 12 (2006) 1, pp. 13-21
Purpose – This paper aims to present a conceptual framework for selecting and developing e‐government applications as … part of an overall coherent strategy of e‐government service delivery (EGSD). Design/methodology/approach – The framework … proposed in this paper builds on and expands prior literature in the areas of e‐government and service delivery in …
