Robert Kaplan's Balanced Scorecard has played an important and welcome role in the nonprofit world as nonprofit organizations have struggled to measure their performance. Many nonprofit organizations have taken both general inspiration and specific operational guidance from the ideas advanced in...

Chapter 1 Introduction -- Chapter 2 Why does strategy matter for public and nonprofit organizations -- Chapter 3 Public Value Creation -- Chapter 4 Incentives in public and nonprofit organizations- Chapter 5 Performance Management in Public and Nonprofit Organizations -- Chapter 6 Centralization...

During the past two decades a variety of reforms and projects under the mantle of public‐sector modernization were developed in order to achieve efficiency, effectiveness, economy and quality in service delivery. Despite the overwhelming consensus that public organizations must transform there...