In this paper we examine how two different strategic changes influence the Management Control Systems in six Ontario based hospitals. These changes are: 1. new funding regimes based on Ontario Case Costing and, 2. Lean Healthcare initiatives in Ontario Hospitals.The Ontario Case Costing (OCC)...

1. Impact of quality -- 2. The role of leadership -- 3. Connecting with the customer -- 4. Finding the right guide -- 5. Engaging the front line -- 6. Developing management -- 7. Establishing direction -- 8. Cascading strategy -- 9. Discharge process -- 10. Emergency department -- 11. Operating...

This volume is a collection of critical ideas relating organization science to both operations and accomplishments in the health care environment. A thematic guide for current leaders and practitioners, as well as health administration, business administration and organization development...