The public sector squeeze -- Zeroing in on outcomes -- Why is it so hard to measure public value? -- Defining value -- Measuring and analyzing public service value -- Driving results -- The key to unlocking public value

Understanding public management and governance / Tony Bovaird and Elke Löffler -- The changing context of public policy / Tony Bovaird and Elke Löffler -- The size and scope of the public sector / Peter M. Jackson -- Public management reforms across OECD countries / Jürgen Blum and Nick...

Die öffentlichen Verwaltungen in Deutschland stehen vor großen Herausforderungen. Vor allem die Bürger erwarten ein kundenorientiertes Verhalten und effizientes Management. Aber auch die Mitarbeiter stellen steigende Anforderungen an ihre Arbeitswelt, wie Einbeziehung in Entscheidungen oder...

"Public Management and Governance is the leading text in international public management and governance and an ideal introduction to all aspects of this field. It combines rigorous insight from pre-eminent scholars around the world with supportive, thoughtful, and intuitive structure and...