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Callcenter : Unternehmensstrategien und Arbeitssysteme aus markt- und ressourcenbasierter Sicht
Hild, Paul; Beck, Jennifer - 2002
Persistent link: https://www.econbiz.de/10001689691
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Outsourcing strategy in two-stage call centers
Kim, Jun Woo; Park, Sang Chan - In: Computers & operations research : and their … 37 (2010) 4, pp. 790-805
Persistent link: https://www.econbiz.de/10003944564
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Microenterprises marketing problems and technology prospective
Khattab, Ishraga - In: International journal of business information systems : … 12 (2013) 3, pp. 259-270
Persistent link: https://www.econbiz.de/10009729404
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Strategische Entscheidungsfindung zur Effizienzsteigerung im Kontakt-Center mittels dynamischer Simulation
Brown, Sam; Spitzer, Heiko - In: System Dynamics für die Finanzindustrie : simulieren …, (pp. 409-419). 2008
Persistent link: https://www.econbiz.de/10003722726
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U.S. call center industry report 2004 : national benchmarking report ; strategy, HR practices & performance
Batt, Rosemary (contributor);  … - 2005
Persistent link: https://www.econbiz.de/10003135723
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Theorieorientierte Organisationsleitlinien für Call-Center
Nippa, Michael; Hachenberger, Jan - 1999
Persistent link: https://www.econbiz.de/10004553088
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Strategic management of human knowledge, skills, and abilities : workforce decision-making in the post industrial era
MacGregor, Eugene B. - 1991 - 1. ed.
Persistent link: https://www.econbiz.de/10000834435
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Rethinking the future : so sehen Vordenker die Zukunft von Unternehmen
Gibson, Rowan (ed.); Höhlein, Helga (contributor) - 1997
Persistent link: https://www.econbiz.de/10000631446
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Human resource management : a strategic introduction
Mabey, Christopher; Salaman, Graeme; Storey, John - 1998 - 2. ed.
Persistent link: https://www.econbiz.de/10000668137