Considering the assumption that the performance of Nonprofit Organisations (NPOs) depends upon stakeholders’ perceptions, in an NPO, strategic management of stakeholders entails not only responding to their requests, but also guiding them in order to align their needs, values and objectives...

Nonprofit organisations (NPOs) have emerged as important not-for-profit private actors providing goods or services directly related to their explicit aim to create social value for the community in which they work. In order to maximize its social value creation, an NPO firstly has to define its...