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Robert Kaplan's Balanced Scorecard has played an important and welcome role in the nonprofit world as nonprofit organizations have struggled to measure their performance. Many nonprofit organizations have taken both general inspiration and specific operational guidance from the ideas advanced in...
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Chapter 1 Introduction -- Chapter 2 Why does strategy matter for public and nonprofit organizations -- Chapter 3 Public Value Creation -- Chapter 4 Incentives in public and nonprofit organizations- Chapter 5 Performance Management in Public and Nonprofit Organizations -- Chapter 6 Centralization...
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