Bukhatir, Aisha; Al-Hawari, Mohd Ahmad; Aderibigbe, Semiyu - In: Journal of open innovation : technology, market, and … 9 (2023) 3, pp. 1-12
This study explores the impact of internal service quality on employee job satisfaction (JOS) and the extra role behaviors (ERB) of frontline employees (FLE) in higher education institutions (HEIs). With the hope of improving student retention, the study specifically examined how Human Resources...