This study reviews and evaluates international students' perceptions of UK banks. The specific research objectives were to identify international students' expectations and perceptions of service quality from UK banks and to assess the quality GAP or dissonance between these. A total of 297...

Journal of International Students is an academic interdisciplinary journal which publishes original and quality research, conceptual papers, and book reviews related to international student affairs, teaching and learning, or cross-cultural understanding written by students, teachers, and staff