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B2B seller competence : construct development and measurement using a supply chain strategy lens
Rosenzweig, Eve D.; Roth, Aleda V. - In: Journal of operations management 25 (2007) 6, pp. 1311-1331
Persistent link: https://www.econbiz.de/10003558875
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Service orientation : the derivation of underlying constructs and measures
Oliveira, Pedro; Roth, Aleda V. - In: International journal of operations & production … 32 (2012) 2, pp. 156-190
Persistent link: https://www.econbiz.de/10009515334
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The Influence of service orientation on B2B e-service capabilities : an empirical investigation
Oliveira, Pedro; Roth, Aleda V. - In: Production and operations management : an international … 21 (2012) 3, pp. 423-443
Persistent link: https://www.econbiz.de/10009560502
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Through the service operations strategy looking glass : influence of industrial sector, ownership, and service offerings on B2B e-marketplace failures
Rosenzweig, Eve D.; Laseter, Timothy M.; Roth, Aleda V. - In: Journal of operations management 29 (2011) 1/2, pp. 33-48
Persistent link: https://www.econbiz.de/10008909431