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~subject:"Supplier relationship management"
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Supplier relationship management
Relationship marketing
26,165
Beziehungsmarketing
25,491
Consumer behaviour
10,296
Konsumentenverhalten
10,263
Customer satisfaction
6,202
Kundenzufriedenheit
6,162
Service quality
5,007
Dienstleistungsqualität
4,996
Gastronomie
3,297
Gastgewerbe
3,221
Restaurant industry
3,151
Hospitality industry
2,999
Deutschland
2,843
Germany
2,728
Brand management
2,712
Markenführung
2,709
Theorie
2,592
Theory
2,587
Lieferantenmanagement
2,234
Social Web
2,189
Social web
2,188
Brand image
1,986
Markenimage
1,983
Marketingmanagement
1,958
Marketing management
1,941
Electronic Commerce
1,787
Service management
1,749
E-commerce
1,731
Online-Marketing
1,693
Internet marketing
1,675
USA
1,660
Complaint management
1,638
Beschwerdemanagement
1,637
United States
1,636
Dienstleistungsmanagement
1,609
Kundenintegration
1,543
Customer integration
1,540
Kundenwert
1,523
Customer value
1,496
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Handbuch
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Svensson, Göran
24
Bruhn, Manfred
17
Homburg, Christian
16
Kleinaltenkamp, Michael
12
Naudé, Peter
12
Ahlert, Dieter
11
Grönroos, Christian
9
Mostert, Pierre
9
Eggert, Andreas
8
Ivens, Björn Sven
8
La Rocca, Antonella
8
Mysen, Tore
8
Scheer, Lisa K.
8
Stock-Homburg, Ruth
8
Casidy, Riza
7
Friend, Scott B.
7
Gil Saura, Irene
7
Helmke, Stefan
7
Henneberg, Stephan
7
Keränen, Joona
7
Palmatier, Robert W.
7
Sheth, Jagdish N.
7
Aykol, Bilge
6
Folse, Judith Anne Garretson
6
Hennig-Thurau, Thorsten
6
Høgevold, Nils M.
6
Jacob, Frank
6
Mangus, Stephanie M.
6
Mpinganjira, Mercy
6
Nyadzayo, Munyaradzi W.
6
Paulssen, Marcel
6
Reinartz, Werner J.
6
Snehota, Ivan
6
Swoboda, Bernhard
6
Thaichon, Park
6
Ulaga, Wolfgang
6
Wang, Yonggui
6
Andersen, Poul Houman
5
Edvardsson, Bo
5
Gligor, David M.
5
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Fördergesellschaft Marketing an der Universität Augsburg
3
Bundesvereinigung Logistik
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
AMACOM
1
Center for Economic Research <Tilburg>
1
Cranfield School of Management
1
Deutsche Gesellschaft für Logistik
1
Deutscher Industrie- und Handelskammertag
1
Deutscher Logistik-Kongress <17, 2000, Berlin>
1
Deutscher Logistik-Kongress <18, 2001, Berlin>
1
Deutscher Universitäts-Verlag GmbH
1
ESCP-EAP European School of Management
1
Erich-Schmidt-Verlag
1
IGI Global
1
INSEAD
1
Kassel University Press GmbH
1
Organisation for Economic Co-operation and Development
1
QUIS <11, 2009, Wolfsburg>
1
Shaker Verlag
1
Springer Fachmedien Wiesbaden
1
Svenska Handelshögskolan <Helsinki>
1
SwissICT, Schweizerischer Verband der Informations- und Kommunikationstechnologie
1
The Wharton Financial Institutions Center
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Bamberg <1979-1988>
1
Universität Rostock
1
Universität St. Gallen
1
Universität St. Gallen / Institut für Marketing und Handel
1
Wirtschaftsjunioren Hamburg
1
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Industrial marketing management : the international journal for industrial and high-tech firms
220
The journal of business & industrial marketing
111
Journal of business research : JBR
84
Journal of business-to-business marketing
39
Journal of the Academy of Marketing Science
25
Journal of marketing
21
Journal of strategic marketing
21
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
20
The journal of services marketing
19
SpringerLink / Bücher
18
Gabler Edition Wissenschaft
16
International journal of production economics
15
Journal of retailing and consumer services
15
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
14
Springer eBook Collection / Business and Economics
14
The service industries journal
13
International journal of procurement management
12
Journal of personal selling & sales management : JPSSM
11
Service business
11
Services marketing quarterly
10
International journal of hospitality management
9
Journal of purchasing and supply management
9
Marketing intelligence & planning
9
Neue betriebswirtschaftliche Forschung : Nbf
9
Interaktionen im Dienstleistungsbereich
8
Journal of marketing channels : ... distribution systems, strategy, and management
8
Journal of service research : JSR
8
Marketing theory
8
The international journal of bank marketing : IJBM
8
The international journal of logistics management
8
European journal of marketing : EJM
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
International journal of project management : the journal of The International Project Management Association
7
Jahrbuch der Absatz- und Verbrauchsforschung
7
Journal of marketing management : MM
7
The journal of personal selling & sales management : JPSSM
7
Asia Pacific journal of marketing and logistics
6
Basler Schriften zum Marketing
6
Die Betriebswirtschaft : DBW
6
European journal of marketing
6
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ECONIS (ZBW)
2,233
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1
Konfliktentstehung und -eskalation in der Dienstleistungsinteraktion
Bumbacher, Urs
- In:
Interaktionen im Dienstleistungsbereich
,
(pp. 405-432)
.
2001
Persistent link: https://www.econbiz.de/10001555442
Saved in:
2
Selektion von Informationen über Kundenzufriedenheit
Platzek, Thomas
-
1998
Persistent link: https://www.econbiz.de/10000676167
Saved in:
3
Beschwerdemanagement
im B2B-Sektor: Replikation und Erweiterung
Brock, Christian
;
Blut, Markus
;
Evanschitzky, Heiner
; …
- In:
Die Betriebswirtschaft : DBW
70
(
2010
)
1
,
pp. 27-41
Persistent link: https://www.econbiz.de/10003929430
Saved in:
4
The mediating roles of renqing and ganqing in Chinese relationship marketing
Zhou, Xinhua
;
Shi, Guicheng
;
Liu, Matthew Tingchi
;
Bu, …
- In:
Nankai business review international
6
(
2015
)
2
,
pp. 156-176
Persistent link: https://www.econbiz.de/10011376679
Saved in:
5
Exploring the role of negative emotions on customer's intention to complain
Choraria, Sepna
- In:
Vision : the journal of business perspective
17
(
2013
)
3
,
pp. 201-211
Persistent link: https://www.econbiz.de/10010357662
Saved in:
6
Returns management in a business-to-business context : its impact on customer satisfaction
Vachon, Stephan
;
Hajmohammd, Sara
;
Patry, Karine
- In:
International journal of integrated supply management : …
8
(
2013
)
4
,
pp. 173-192
Persistent link: https://www.econbiz.de/10010359673
Saved in:
7
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
8
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
9
Exploring service failure in a business-to-business context
Zhu, Xia
;
Zolkiewski, Judy
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 367-379
Persistent link: https://www.econbiz.de/10011387791
Saved in:
10
Die Beendigung von Geschäftsbeziehungen aus Anbietersicht
Günter, Bernd
;
Helm, Sabrina
- In:
Relationship Marketing : Standortbestimmung und …
,
(pp. 45-70)
.
2002
Persistent link: https://www.econbiz.de/10001703243
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