Research Question: The essential problem being analyzed in the present paper is the search for methods to assess or rather measure supply chain flexibility. Due to a multi-dimensional characteristic supply chain flexibility is particularly difficult to analyze and to evaluate with adequate...

What is the connection between Logistics, customer service and customer Satisfaction levels? What are the role and importance of a Company’s Logistics policies on the overall Customer Experience? What is a generally acceptable response time from a Customer Service?

How can the performance of a logistic service level be measured in a consistent way, and how can the measured service level in one country be compared to another country?

Research Question: The essential problem being analyzed in the present paper is the search for methods to assess or rather measure supply chain flexibility. Due to a multi-dimensional characteristic supply chain flexibility is particularly difficult to analyze and to evaluate with adequate...

Research Questions: Are the effects of productive leadership on individual working performance higher than the effects of pay-for-performance programs? Methods: Empirical study using survey to evaluate the correlation between individual working perfor-mance of employees, pay-for- performance...

Research Question: Is knowledge management still a relevant topic in organizations? How are the topics knowledge management and leadership connected? Methods: Literature review combined with theoretical consideration Results: Knowledge Management translated into a communication method for leaders