The dominant models of supply chain management have a strong product orientation, with service supply chain models only starting to appear. The technologies used in existing supply chains generally aim at improving production and logistical operations by increasing their efficiencies and by...

The adoption of data capture technologies such as RFID could result in real interactivity and customer centric global services supply chains or could flood companies with data on top of the mountains of data already collected, stored, underutilized and underexploited. The paper suggest a...