Purpose: B2C e-commerce is growing worldwide, and a major concern regards its environmental sustainability. Some studies compared the environmental impact of the online and offline purchasing processes, considering the shopping made at one store at a time (e.g. a book bought in a physical store...

Purpose: This research aims to develop a framework of sustainability performance measurement and to propose sustainability impact criteria that can be used to measure complex sustainability impacts in the manufacturing industry. Methodology: Fuzzy-Analytical Hierarchy Process (Fuzzy-AHP) and the...