Purpose The purpose of this paper is to identify the various strengths, weaknesses, opportunities and threats (SWOT) in the supply chain of the existing Indian public distribution system (PDS) and to analyse the same with a view to arriving at the vital recommended strategies for making the...

Purpose – The objective of this paper is to propose a model for assessing the quality of service at various interfaces of supply chain using third party logistics. Design/methodology/approach – Based on a rich combination of extensive literature review and insights gained through exploratory...

Purpose – The purpose of this paper is to highlight the importance of the concept of service quality in a supply chain and present a framework for its measurement. Design/methodology/approach – A literature review was conducted on key service quality models and measurement issues. Various...