Purpose – The objective of this paper is to propose a model for assessing the quality of service at various interfaces of supply chain using third party logistics. Design/methodology/approach – Based on a rich combination of extensive literature review and insights gained through exploratory...

Purpose – The purpose of this paper is to highlight the importance of the concept of service quality in a supply chain and present a framework for its measurement. Design/methodology/approach – A literature review was conducted on key service quality models and measurement issues. Various...

Purpose – The arrival of global manufacturers has brought about new challenges such as environmental concerns and sustainability of supply chains. The purpose of this paper is to identify implementation level, major drivers, various practices and performance of environmentally and...

Purpose – The purpose of this paper is to propose an integrated supply chain performance measurement framework for the case of small and medium scale enterprises (SMEs) using set of qualitative and quantitative insights gained during the case study research. Design/methodology/approach –...

Purpose – When a supply chain initiative is taken up by a firm a number of issues come up during implementation. The purpose of this paper is to identify some of the major issues related to such implementation and draw out practices from literature to serve as remedies for these issues....

Purpose – Supply chain coordination is concerned with managing dependencies between various supply chain members and the joint efforts of all supply chain members to achieve mutually defined goals. There are different coordination mechanisms reported in the literature that have been discussed...

Purpose – The purpose of this paper is to review the literature on supply chain management (SCM) practices in small and medium scale enterprises (SMEs) and outlines the key insights. Design/methodology/approach – The paper describes a literature‐based research that has sought understand...

Purpose – Performance evaluation in supply chain management (SCM) is not a straightforward task. This becomes even more complicated while evaluating a process industry supply chain because of its inherently different characteristics. The purpose of this paper is to suggest a method to evaluate...

Purpose – This paper aims to propose a role interaction model for understanding a supply chain orientation of small and medium scale enterprises (SMEs). Design/methodology/approach – The paper defines various role players and logic for the quantification of conceptual role model. This...

Purpose – The aim of this paper is to propose a mapping framework for evaluating supply chain learning potential for the context of small‐ to medium‐sized enterprises (SMEs). Design/methodology/approach – The extracts of recently completed case based research for ten manufacturing SME...