Cagliano, Raffaella; Caniato, Federico; Spina, Gianluca - In: International Journal of Operations & Production Management 23 (2003) 10, pp. 1142-1162
The interest of both researchers and practitioners around the use of Internet‐based tools to support business processes has been quite high in the last few years. However, despite the initial enthusiastic expectations, it is still not completely clear whether these expectations have been...