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Survey
Dienstleistungsqualität
14
Service quality
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Consumer behaviour
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China
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Customer satisfaction
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Kundenzufriedenheit
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Cheng, T. C. E.
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Lee, Peter K. C.
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Lu, Rainy X. A.
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International journal of production economics
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Operational improvement competence and service recovery performance : the moderating effects of role stress and job resources
Yang, Yefei
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
164
(
2015
),
pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
Saved in:
2
Continuous improvement competence, employee creativity, and new service development performance : a frontline employee perspective
Yang, Yefei
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
171
(
2016
),
pp. 275-288
Persistent link: https://www.econbiz.de/10011437383
Saved in:
3
Socially responsible supplier development : construct development and measurement validation
Lu, Rainy X. A.
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
140
(
2012
)
1
,
pp. 160-167
Persistent link: https://www.econbiz.de/10009631799
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