Presents the findings of a global survey, undertaken by the European Centre for Total Quality Management (UK), which was aimed at identifying the critical success factors for the “effective internal transfer of best practices”. Overall, 227 organisations took part in the study. Participant...

It is becoming increasingly clear that the engine for organisational development is not analysts, but managers and people who do the work. Without altering human knowledge, skills, and behaviour, change in technology, processes, and structures is unlikely to yield long‐term benefits. Managing...

This paper is based on a survey which benchmarked two large conglomerates in the area of “corporate learning”. One of the problems with the theme of the learning organisation is clear understanding of its meaning, constituent elements, the way learning gets applied, is measured and can be...

Describes the results of a survey which shows that there is a gap between managers’ understanding of the importance of using performance measures, and the actual performance measures used. Argues that an inappropriate performance measurement could be a major cause of failure in the...

Presents evidence from a survey conducted in four industrial sectors (health care, public, service and manufacturing), in order to: ascertain the level of understanding, usage and also the degree of effectiveness of the business process re‐engineering (BPR) concept in all the sectors concerned;...