Jaca, Carmen; Viles, Elisabeth; Mateo, Ricardo; Santos, … - In: The TQM Journal 24 (2012) 2, pp. 142-154
Purpose – The purpose of this paper is twofold: to evaluate the importance of the factors reported in the literature as enablers of Continuous Improvement (CI) programmes and to determine the perception of managers of different companies in the Basque Country and Navarre (Spain) regarding the...