This paper presents social responsibility of business organisations not as a “nice to do” gesture but rather as a critical driver of corporate performance. The paper proposes a perspective on how social responsibility is currently perceived by the global business community, how it is defined...

In the world of quantum improvement, managing paradigm shifts has aroused unprecedented interest among academics and practitioners. Better and better ways of managing business processes are needed to create sustainable improvement. Excellence is the product of a complex mixture of strategic...

The meaning of TQM sustainablity.The concept of sustainable development has been touted as a new planningagenda (Beatley and Manning, 1998). As such, it becomes a fundamentalconcept which should be an important aspect of all further policy developments(Loffler, 1998).