Purpose – The purpose of this paper is to demonstrate how a systems approach can be used to facilitate the development of an organizational performance measurement system. Design/methodology/approach – Based on a review of the literature, the paper introduces the implications for applying a...

Purpose – Many companies can today attest to having obtained significant progress in their performance using some improvement processes (six sigma, 5S, business process reengineering, etc.). But they can also attest to experiencing difficulties in sustaining the use of these processes over...

Purpose – Based on the TQM Model developed in a previous paper published at the TQMJ , the authors have a chance to test out the model in a number of firms in Malaysia through Standards and Industrial Research Institute of Malaysia (SIRIM). Furthermore, riding on the success, SIRIM has named...

Purpose – The purpose of this paper is to explore an integrated total quality management (TQM) model for global sustainability. Design/methodology/approach – It has been well‐recognised that Japanese firms compete in quality, cost and speed of delivery. Over the last century, the Japanese...

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...