Purpose – This paper aims to explore if actions used at a hospital to manage a variable acute patient flow can be categorised using the concepts of lean, agile and leagile. Design/methodology/approach – Empirical evidence from a university hospital was gathered by interviews, internal...

Purpose This study aims to explore the involvement of middle management in forming strategies to manage variable acute patient flows at a hospital. Design/methodology/approach Empirical evidence from a university hospital was gathered via interviews, internal documents, observation and...